Cancellation & Transfer Policy
Grow Smart: The Operator-to-Owner Workshop
October 19, 2026 · Cornerstone Pub · Oconomowoc, Wisconsin
About This Policy
This policy applies to admission to Grow Smart: The Operator-to-Owner Workshop on October 19, 2026, at Cornerstone Pub in Oconomowoc, Wisconsin, organized by High Peaks Refuge LLC.
For this workshop, the event-specific terms below take precedence over conflicting provisions in our general refund and cancellation policy. Nothing in this policy limits rights that cannot be waived under applicable law.
Workshop Satisfaction Guarantee
Attend the workshop and decide for yourself. If you don’t feel you’ve received worthwhile value, notify our event team privately by 4:00 PM Central Time on October 19, 2026, and we’ll refund your workshop admission in full.
You do not need to remain until the end of the workshop, dinner, or networking to use this guarantee.
No argument. No awkward sales conversation.
This is an attendance-based satisfaction guarantee. Pre-event cancellations, ticket transfers, and nonattendance are addressed separately below.
Pre-Event Cancellations
To cancel your registration, email [email protected]. Include the purchaser’s name, registration email, and which attendee’s ticket you wish to cancel. Include your order number if available.
Cancellation requests received by 11:59 PM Central Time on October 4, 2026, qualify for a full refund of the amount paid for the canceled ticket or tickets. No administrative or payment-processing fee will be deducted.
Your workshop experience starts taking shape before you arrive. We arrange dinner, print workbooks, and order the resources included with your registration in advance.
The October 4 cancellation deadline helps us confirm quantities before committing to those purchases. Once orders are placed, we may still incur costs for your seat even if you’re unable to attend. Thank you for helping us prepare for everyone joining us.
Beginning October 5, 2026, we do not provide cancellation refunds for a change of plans or inability to attend, except where required by applicable law.
Eligibility is based on when we receive your cancellation request—not when our team reviews or responds to it.
This pre-event cancellation deadline does not affect the attendance-based Workshop Satisfaction Guarantee described above.
Ticket Transfers
You may transfer your ticket to a replacement attendee at no additional charge. Transfer requests must be received by 5:00 PM Central Time on October 18, 2026.
To request a transfer, email [email protected] with the purchaser’s name and registration email, the name of the attendee being replaced, and the replacement attendee’s name and email address. Include your order number if available.
Please choose a replacement who fits the workshop audience: an established business owner or a key team member attending with an owner.
A $49 key-team-member ticket remains a companion ticket associated with an owner registration. It cannot be transferred as a standalone owner ticket.
We’ll update the registration and confirm the transfer by email. The deadline is based on when we receive your request—not when our team processes it.
Nonattendance
If the workshop takes place as scheduled and you do not attend, your ticket is not refundable unless you submitted an eligible cancellation request by 11:59 PM Central Time on October 4, 2026, or a refund is otherwise required by applicable law.
The Workshop Satisfaction Guarantee applies only to attendees who notify our event team by the stated 4:00 PM deadline. Missing the workshop does not qualify for that guarantee.
If We Cancel or Reschedule
If we cancel the workshop, we will refund the full amount paid for all affected owner and key-team-member tickets. No administrative or payment-processing fees will be deducted.
If we reschedule the workshop, you may choose to transfer your registration to the new date at no additional charge or receive a full refund of the amount paid for your affected tickets. You will not be required to accept a credit toward a future event instead of a refund.
We will notify purchasers using the email address provided during registration and explain the next steps. To request a refund or confirm a transfer following a rescheduling announcement, reply to that email or contact [email protected].
These refund options remain available even if the October 4 pre-event cancellation deadline has passed. You do not need to attend a rescheduled workshop to qualify for a refund under this section.
Refund Processing
We will initiate eligible refunds within five business days of receiving a request that qualifies under this policy. If we cancel the workshop, we will initiate refunds within five business days of announcing the cancellation; you will not need to submit a separate request.
Refunds will be returned to the original payment method used for the purchase. We will email the purchaser a confirmation when the refund has been initiated.
Your bank or card issuer may take additional time to post the credit. Card refunds typically appear approximately 5–10 business days after the refund is sent to your bank, although timing varies.
If your refund has not appeared after that period, contact [email protected] so we can check its status and help resolve any delay.
For this policy, business days are Monday through Friday, excluding U.S. federal holidays.
Questions about your registration? Email [email protected].